Refund policy

Return and Refund Policy
Thank you for shopping at Mud Creek Metalworks & Sales. We appreciate your business.
1. All Sales Are Final
Please read the product descriptions and review your order carefully before completing your purchase. Except as explicitly stated in Section 2, all sales are final, and Mud Creek Metalworks & Sales does not accept returns or offer financial refunds for any products or services purchased through our website.
2. Exceptions for Damaged or Defective Items
We want you to be completely satisfied with the quality of your items. We only replace or credit items if they arrive damaged, defective, or if you received the incorrect product.
If your order arrives damaged or defective, you must contact us within 3 days of delivery to be eligible for a resolution.
How to report a damaged item:
  • Email our support team at mudcreekmetalworks1@gmail.com.
  • Include your Order Number in the subject line.
  • Provide clear photographic or video proof of the defect or damage to the product.
3. Alternative Solutions (Exchanges or Store Credit)
If your item is verified as defective or damaged upon delivery, we will, at our sole discretion, provide one of the following remedies:
  • Ship a replacement item at no additional cost to you.
  • Issue a store credit equal to the value of the original purchase price.
4. Shipping Costs
In the event that a physical item must be returned to us for inspection, Mud Creek Metalworks & Sales will require the customer to pay for return shipping costs. Original shipping fees are strictly non-refundable.
5. Contact Us
If you have any questions or concerns regarding our No-Refund Policy, please contact our team prior to making a purchase:
  • Email: mudcreekmetalworks1@gmail.com
  • Phone: 765-271-1295